Technology & Innovation

Manage all software applications deployed within the Town administration, including applications within Town Hall and Parks. Provide website backend support and troubleshooting.

Monitor and support Town Council meeting, Planning & Zoning meetings, and Committee Meetings audio/video streaming services, including support to all social media platforms and Town’s website. Support the GIS (Geospatial Information Systems) analytical and intelligence tool.

Manage Servers and Clients infrastructure, including desktop and mobile computer hardware, tablets and smartphones devices, operating systems, system management utilities, Internet of Things (IoT) and client-server infrastructure. Maintain Databases and Storage system infrastructure and high-availability and Cloud computing and Virtualization which includes private and external cloud services, server and client virtualization systems.

Manage Network infrastructure supporting and managing more than 100 accounts (comprise of internal and external users), as well as all voice telecommunication devices, platforms, and systems, including but not limited to VoIP Cisco devices, voice mail system, and automated call flow.

Manage the development and implementation of security policy, standards, guidelines, and procedures, including network security architecture, network access and monitoring policies, employee education and awareness, and more. Oversee network security 3rd parties and vendors who safeguard the Town’s assets, and information systems. Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Provide emergency technical, communication, and IT support services in the event of emergency situations.

Lead the Town-wide strategic initiatives, programs, and special projects. Focus on the Town’s long-term future and high priority strategic objectives. Explore growth opportunities and innovative solutions, assist diverse teams to embrace new ideas, increase efficiency in government and provide support for the Town Manager, Council, and the broader organization. Deploy continuous improvement methodologies (e.g.: Lean and Six Sigma) to drive continuous improvement and operational excellence in the organization. Ensure suitable metrics and key performance indicators are in place to measure performance and progress.