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ADA Notice


In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), the Town of Miami Lakes will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: The Town of Miami Lakes does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA.

Effective Communication: The Town of Miami Lakes will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the Town of Miami Lakes’ programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The Town of Miami Lakes will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the Town of Miami Lakes, should contact the ADA Coordinator for the Town as shown below:

Gina Inguanzo, ADA Coordinator
6601 Main Street
Miami Lakes, FL 33014
E-mail: inguanzog@miamilakes-fl.gov
Telephone: (305) 364-6100, Ext. 1138

During any absence from the Town by Ms. Inguanzo, the following individual will serve as the ADA Coordinator:

Tony Lopez, Deputy Town Manager
6601 Main Street
Miami Lakes, FL 33014
E-mail: lopezt@miamilakes-fl.gov
Telephone: (305) 364-6100

The ADA does not require the Town of Miami Lakes to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of Town of Miami Lakes is not accessible to persons with disabilities should be directed to the ADA Coordinator for the Town of Miami Lakes.

The Town of Miami Lakes will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Town of Miami Lakes. This grievance procedure does not apply to complaints alleging discrimination in employment policies or practices, which should be filed with the Town’s Human Resources Department.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number or complainant and location, date and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and or his/her designed as soon as possible, but no later than 60 calendar days after the alleged violation to:

Gina Inguanzo, ADA Coordinator
6601 Main Street
Miami Lakes, FL 33104
E-mail: inguanzog@maimilakes-fl.gov
Telephone: (305)364-6100, Ext. 1138

Within thirty (30) calendar days after the receipt of a completed complaint, the Town ADA Coordinator, or designee, shall attempt to meet with the complainant to review the complaint. The Town will endeavor to conclude the investigation within thirty (30) days of its receipt of the grievance; however, a longer period may be necessary based on the circumstances of the alleged incident. If the investigation determines that a violation of this policy occurred, the Town will take corrective action to address the issue.

After the completion of the investigation, the Town will issue a notice of the investigation results and the corrective action, if applicable. If the complainant wishes to have a review of the investigation determination, he or she has (10) days from the date of the written notice to submit a written request for review of the determination. The request should be submitted to the ADA Coordinator. The Town will respond to the request review in writing or, when appropriate, in an alternative format.

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