On April 1, the Town of Miami Lakes launched MIAMI LAKES CONNECT, the new platform to submit and track non-emergency service requests. As of April 19, the MIAMI LAKES CONNECT mobile app is available for iOS users and Android users.|
For Immediate Release May 1, 2019 |
Miami Lakes Connect Mobile App Now Available
on the App Store & Google Play
Miami Lakes, FL - On April 1, the Town of Miami Lakes launched MIAMI LAKES CONNECT, the new platform to submit and track non-emergency service requests.
As of April 19, the MIAMI LAKES CONNECT mobile app is available for iOS users and Android users.
Android: https://play.google.com/store/apps/details?id=org.miamilakes.seeclickfix
iOS: https://itunes.apple.com/us/app/miami-lakes-connect/id1460047802?mt=8
The Powered by SeeClickFix, MIAMI LAKES CONNECT allows residents to submit quality of life concerns on the Town of Miami Lakes website, mobile applications (iPhone, Android), call center, and Facebook. When submitting requests residents can provide locational, descriptive, and photographic information as they see the issue in real time. The MIAMI LAKES CONNECT platform provides town staff with a centralized issue management system to manage issues from creation to resolution — engaging Miami Lakes residents throughout the process.
This partnership not only allows Miami Lakers to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Residents can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report. Direct communication based on the user preference such as email, phone call or mobile push notifications will keep residents updated on the status of their service requests and can also be used to inform residents on other Town news.
As part of our Strategic Plan, Imagine Miami Lakes 2025, the Town continues to remain dedicated to improving its use of technology to enhance transparency and open the lines of effective communication with residents and business owners. With this newly enhanced communication tool, the Town looks to boost community engagement, improve efficiency, and track performance measures.
To submit service requests, please visit www.miamilakesconnect.com.
For more information on MIAMI LAKES CONNECT, please contact Clarisell De Cardenas, Community Engagement & Outreach Director at 305.512.7133 or via email at decardenasc@miamilakes-fl.gov.
