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Title: Town Releases FY 2015-2016 First Quarter Performance Report
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TOWN OF MIAMI LAKES NEWS
243px-All-America City Logo Town of Miami Lakes strives to be accessible and accountable to the public we serve. As part of this ongoing effort, the Town has published this first quarter report from October 2015 – December 2015. The entire report can be found on the Town website by visiting www.miamilakes-fl.gov/manager . The report provides a narrative for each performance measure and includes information on departmental goals and successes.
For Immediate Release
May 10, 2016
Contact: Carmen Stewart
Tel: 305-364-6100
E-mail:  stewartc@miamilakes-fl.gov
 
 
TOWN RELEASES FY 2015-2016 FIRST QUARTER PERFORMANCE REPORT 
 
Miami Lakes, FL - The Town of Miami Lakes strives to be accessible and accountable to the public we serve. As part of this ongoing effort, the Town has published this first quarter report from October 2015 – December 2015. The entire report can be found on the Town website by visiting www.miamilakes-fl.gov/manager . The report provides a narrative for each performance measure and includes information on departmental goals and successes.

Report highlights include the statics from the Lakes Life mobile app which was launched in July 2015. To date, the app has over 1200 users. Over the first quarter, the Town received 284 requests submitted by residents. Lakes Life allows users to submit requests like street light outages and pot holes, track the Moover busses in real time, and access the Town’s local business directory the Miami Lakes Marketplace. The majority of the requests submitted were related to street repairs which resulted in the repair of 56 pot and sink hole repairs around Town; this is triple the number of repairs done last year during the first quarter. The implementation of the mobile app has truly allowed the Town to address resident’s concerns and improve how we deliver services, and the method by we measure and evaluate our performance.

“Performance measures are effective and reliable ways to assess the efficiency and effectiveness of our service delivery, as well as our responsibility to be good stewards of your tax dollars,” said Town Manager Alex Rey.

To view the report please visit www.miamilakes-fl.gov/manager.